Terms of Payment

Terms and Conditions

This website is owned and operated by Flowers on Gilbert and will be referred to as “we, ours and us”, by using this site you agree to the terms of use policy.


Flower Substitution

As we have high quality standards it may sometimes be necessary to change or substitute a particular flower due to quality issues. Also some flowers are seasonal and will be replaced with a similar size and colour bloom. You will never be financially disadvantaged by this substitution.



We try really hard to send you as perfect a product as possible, but inevitably some accidents occur, if this happens please contact us a soon as possible and we will replace or refund your order.



You must be 18 years or over to order alcohol and it is only delivered in conjunction with flowers, also the order must be accepted by a person over 18 years of age. Alcohol is unable to be left unattended.


Delivery Policy

We deliver to Devonport and within a 10km radius twice a day, once at 10:am and again at 2:30pm. For orders outside this area we use couriers and there are cut off times for same day delivery, usually 10am for same day delivery, however, if you call us we will give you additional info.

The exception to our normal timed deliveries is valentines and mothers days.

For these exceptionally busy days, we make no timeframe promises, all we can promise is that they will be delivered on the day sometime. Please refrain from calling us to check your order as this will slow the process. We ask that you trust us to get it done. Delivery fees increase for these 2 days as well and although we do not deliver on Sundays normally, for Mother’s Day we make the exception and deliver on a Sunday.

No order will be delivered without payment, we have several options, pay pal, visa, mastercard, visa debit cards and direct payment into our bank account, if the flowers are to be delivered to you, for delivery to someone else (by you) we will accept C.O.D.  to our driver, and the delivery to you has no cost.

Address: THIS IS IMPORTANT (If ordering for delivery to a business… please include business name).

 Please make sure the address is correct!

If an order is undeliverable due to incorrect address given, and unsafe area, locked gates or big bitey dogs, then the order will be returned to our studio, if a re-delivery is required after attempting to contact you then we will require another delivery fee. If we are unable to contact you, we will wait for you to contact us before we proceed further.


Why use Flowers on Gilbert?

We are locally owned, your flowers go straight from being made by us to the recipient, there are no relay costs involved so 100% of your money is spent on your order, because we operate from a private studio we are not open to the public and all orders come in via the internet or phone so we have lower overheads than retail florists. This equals better value for money for you. We have a wonderful range of fresh flowers and our designs are unique to us, every order is arranged with care and attention to detail. Flowers are a living product and like me they are not always perfect!!  But they should always be fresh and as long lasting as possible, if for any reason you are not satisfied with your flowers from gng we will gladly refund or replace them if we are notified within 2 days of delivery.



(03) 6426 2877

58 Gilbert Street, Latrobe Tasmania 7307